Store Policies & Other Important Information:
Return / Canceled Order Policy:
Because of the types of products we sell, we cannot accept returned goods whether they were opened or not. If you cancel your order before it has shipped and it has already been processed for shipment, you will incur a 15% restocking fee. Sorry about that but we have to pay the stock guys and they are really mean when they don’t get paid.
If you should ever need to change your order, please do so within two (2) hours of placing your original order. All changes in orders should be made by sending an email to: firstname.lastname@example.org. Any changes received after this time or after your originally placed order has shipped cannot be guaranteed but we’ll do our best to make it happen for you.
Minimum Orders: We do not have a minimum order amount BUT we will hook you up with a nice discount if you order three (3) or more bars at a time. You are welcome to order as little or as much as you want. We are cool that way.
Sometimes, stuff happens. Although we try to ensure a safe delivery, sometimes an order is damaged during shipping. If this happens, please email us right away.
Our current shipping time is generally three business days from date of order. Just to give you a little insight…this is what goes on behind the scenes when you order from GOODsoap.net and why it might take a little time:
1. We do not buy a lot of our materials in bulk and repack like most of our competitors do. We hand manufacture a great deal of our products, in small batches, sometimes on a per-order basis. This ensures that your product is completely fresh, and you can trust that it hasn’t been sitting on a shelf waiting to be sold. If it’s good enough for milk we think the rules should apply to soap too.
2. We hand cut our soaps, this does take a bit more time to get each cut just right. We’d rather you take that extra time in the shower enjoying the rich lathers and wonderful scents.
3. Each order is filled in the order received, then hand packed and hand labeled by our little sister (she’s saving for college). As we said, this ensures your products are as fresh as possible.
4. If speed of shipping is a big concern for you — we totally understand! However, our main focus is on fresh / quality products. And we do attempt to ship as quick as possible from there.
An e-mail containing tracking information will be sent to you once your package(s) have been shipped. To check the delivery status of your order, go to www.usps.com and enter the tracking number. Or if your order was scheduled to be shipped via UPS, you may track it at www.ups.com.
You can view an estimate of your shipping costs before confirming your order. We use the USPS flat rate shipping box, which is often cheaper than UPS. If your order is shipped via USPS priority please note that it may arrive in more than one box. Sometimes, though the boxes are mailed on the same date, they may become separated and arrive on different days.
Please make sure the items you are ordering qualify for the type of shipping you select upon checkout. Some items cannot be shipped UPS and some items cannot be shipped via US mail. If you select the right type of shipping, per the item listing you are purchasing, the shipping fees will not exceed the cart’s quoted rate.
Okay, so international orders are different. If you are an international customer, placing a really big order (like over 40 pounds or so) your shipping will most likely be more than quoted by the shopping cart. If this happens, we will email before your credit card is charged any additional shipping fees. For international customers, we ship orders only thru the US postal system – we do not use private shipping companies. All additional fees are the customer’s responsibility, based on whatever your country will charge. This is your responsibility, sorry!
We really try to keep in stock all our items which are listed in this web site. Every now and again things get low and we have to back order them. If this happens we will let you know and send it out when we get it in. Just to show you what cool guys we are, we will mail it at our expense.
We accept the following credit cards: Visa, MasterCard, American Express and Discover. We also accept all forms of PayPal payments, including their e-check system. If you wish to pay via regular mail, we accept cashier’s checks, money orders and personal checks.
Please note that we WILL hold your order for 10 business days after a personal check has been received until we are sure that your funds have cleared the bank. We do this because unfortunately the ‘bad few’ have ruined it for the ‘mostly good.’
Paypal’s check-less, e-check system allows you to pay by electronic check. This allows us to be able to ship out faster than usual. Go to www.paypal.com and check it out. And NO, we do NOT accept I.O.U’s.
Information we collect from you is used to process your order or send you the information you requested. Information we collect from you is used to process your order or send you the information you requested. Every once in awhile, we will email you information about specials and sales we are offering and about news in the natural products world. Please contact us if you have questions.
We at GOODsoap.net sincerely THANKS YOU FOR YOUR VALUED BUSINESS!